Job Description
DESCRIPTION
Do you thrive on performing in a fast paced environment where your actions will directly impact revenue growth and improve overall customer experience? Are you excited to be part of a billion dollar business with global reach? The Amazon Currency Converter (ACC) operations team is looking for an experienced Program Manager with international/cross-border technology experience to manage the operational relationships with our internal and external payment partners, optimize business processes to support continued revenue growth, and become the “go to” team member for resolving business escalations.
The overall ACC business provides a better payment experience for cross-border Buyers and Sellers worldwide and extends Amazon’s reach beyond the borders of our existing marketplaces. ACC owns two services: Amazon Currency Converter for Sellers (ACCS) and Amazon Currency Converter for Buyers (ACCB). ACCS enables Sellers to sell in more marketplaces by making it easier to get paid in their local currency to their home bank account, thus increasing the number of Sellers and product selection on Amazon marketplaces. ACCB makes it easier for international Buyers to pay in their local currency, improving the international customer experience and increasing the number of customers shopping on Amazon sites. ACC generates free cash flow and directly impacts the Amazon Flywheel.
The Business Operations Program Manager is responsible for helping drive operational excellence within payments. This role will support global external payment partners to push excellence and a world class customer experience. This role will also partner with internal stakeholders to identify points of friction, propose requirements for business expansion, and advocate for the customer experience. This role is required to serve as a hands-on analyst and partner manager - resolving escalations, using data to identify areas of improvement, and supporting projects.
Key job responsibilities
As a member of the ACC Business Operations team, your key responsibilities will help grow and expand the scope of the business by:
· Recommending and driving projects to improve customer pain points within larger Payments organization and services across Amazon
· Facilitating operational relationships with third party partners and internal customers — holding partners accountable for performance and contractual commitments
· Identifying operational gaps in new offerings and setting operational requirements for new projects
· Managing medium to large sized business operations projects
· Interfacing with business and technical customers, gathering requirements and producing data-driven analysis; partnering with internal teams to support new payment products or functionality post launch
· Working with technology teams to drive payment processing performance improvement and resolve customer-impacting issues
· Defining metrics for assessing performance and trends
BASIC QUALIFICATIONS
- 3+ years of program or project management experience
- Experience using data and metrics to determine and drive improvements
- Experience working cross functionally with tech and non-tech teams
- 3+ years of driving end to end delivery, and communicating results to senior leadership experience
Job Tags
Full time, Local area, Worldwide,