Job Description

GENERAL DESCRIPTION AND PURPOSE:          

The overall responsibility of the Case Manager is to provide case management services to residential program participants; facilitate evening groups; on call responsibilities on evenings and weekends (which includes coming to shelter if needed and client transportation from hospital), assure the coordination of services with other agencies; assist with the coordination of necessary shelter programs/activities; and provide therapeutic interventions as appropriate.  As needed this position also provides coverage to the crisis line, meal preparation, and complete intakes for incoming shelter residents as needed.

QUALIFICATIONS:

The qualifications listed below are representative of the education, experience, skill/ability, and licenses/credentials required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education:

• Bachelor’s degree in human services field or equivalent experience
• Master’s degree in human services field preferred

Experience:

• Experience in the field of domestic and/or sexual violence preferred.
• Any equivalent combination of experience and training which provides the required knowledge, skills, and abilities.

Skills/Abilities

• Strong oral and written communication skills
• Demonstrated experience and ease working with a diverse population of clients
• Ability to handle crisis situations with sensitivity and assertiveness
• Strong organizational skills
• Speak effectively before groups of clients
• Ability to maintain accurate data and documentation of client services
• Flexibility and ability to prioritize job responsibilities
• Ability to provide and receive supervision
• Demonstrates effectiveness as a member of a team as well as the ability to work independently
• Work in basic computer programs such as MS Word & Excel
• Demonstrates skills of self-direction
• Bilingual preferred

License/Credentials:

• Valid Texas Driver’s License and clear driving record
• Food Manager’s License

RESPONSIBILITIES OF THE PROGRAM COORDINATOR:

• Provide case management to primary and secondary survivors of domestic violence.
• Coordinate and implement evening shelter groups.
• Provide crisis intervention as necessary.
• Provide support for all other FAC programs.
• Maintain shelter programming statistics.
• Maintain communication with case management team and other shelter staff.
• Informally supervise interns and volunteers as necessary.
• Provide crisis line coverage as necessary.
• On call evenings, nights and weekends on a rotation with other staff. Includes, but not limited to, coming to shelter and doing client transportation after hours from hospital.
• Transportation of and for clients as approved.
• Believe in and act in accordance with the agency’s mission statement and goals.
• Experience working with diverse population and groups.
• Read and interpret documents such as operating manuals and professional journals. 
• Write routine reports, correspondence and appropriate case notes.
• Document all client services as well as community outreach work.
• Available to work at least one weekend and one overnight shift monthly.
• Maintain a secure, clean and respectful shelter location and work environment.
• Serving some meals and managing the kitchen in the evening and on weekends.
• Cleaning as required.
• Perform other duties as assigned.

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