Job Description

Freudenberg Performance Materials is a leading global supplier of innovative technical textiles for the markets of automotive, building materials, apparel, energy, filter media, healthcare, building interiors, shoe and leather goods as well as specialties. The company generates sales of approx. 1.6 billion euros, has 32 production sites in 14 countries around the world and more than 5,000 employees. Freudenberg Performance Materials attaches great importance to social and ecological responsibility as the basis for its business success.

The Supply Chain Specialist plays a pivotal role in managing customer orders, coordinating order processing, and ensuring on-time delivery through proactive communication with internal teams and customers. Serving as the primary interface between customers and the company, this position verifies customer orders, pricing, and shipment terms while also providing support in sales, inventory management, and demand planning. This role fosters strong relationships with customers and collaborates closely with Sales, Planning, Production, and Logistics to optimize supply chain processes, meet service standards, and maintain ISO compliance.

Responsibilities

• Order Processing & Data Management: Receive and verify customer orders, pricing, freight terms, and credit terms. Enter and manage orders in SAP, ensuring timely and accurate data handling.
• Customer Service & Relationship Building: Act as the company’s representative for customer inquiries about stock levels, shipment schedules, product pricing, and non-technical product support to maintain strong partnerships and adherence to SLAs.
• Inventory & Demand Management: Collaborate with production planners to set and confirm ship dates for customer orders; monitor backorders, aged inventory, and release of held lots to fulfill pending orders.
• Sales Support: Support sales initiatives with price analysis and adjustments; assist in setting up new customer profiles in ERP, verifying tax statuses, and coordinating credit applications with Accounting.
• Quality & Compliance: Adhere to ISO9001 / TS16949 / IATF16949 and internal standards by ensuring accurate, up-to-date records and participating in efforts to minimize Customer Complaint Records (CCRs).
• Performance Tracking & Reporting: Monitor and report on performance indicators including order accuracy, on-time shipment rates, and compliance with ISO procedures to ensure continuous improvement.

Qualifications

• Bachelor’s degree in Business, Supply Chain Management, or related field, with 3-5 years of relevant experience; certifications (CSCP, CPIM, or CPM) preferred.
• Proficiency in ERP systems (experience with SAP preferred) for order processing, pricing management, and inventory control.
• Familiarity with ISO9001 / TS16949 / IATF16949 standards, as well as relevant commercial codes and compliance for import/export and tax regulations.
• Strong communication and negotiation skills, with an emphasis on accuracy and timeliness in order processing.
• Ability to work independently, make decisions under stress, and identify opportunities to streamline customer service processes.
• High proficiency in Microsoft Office, particularly Excel and Word.

Working at Freudenberg: "We will wow your world!" This is our promise. As a global technology group, we not only make the world cleaner, healthier and more comfortable, but also offer our 52,000 employees a networked and diverse environment where everyone can thrive individually. Be surprised and experience your own wow moments.

The Freudenberg Group is an equal opportunity employer that is committed to diversity and inclusion. Employment opportunities are available to all applicants and associates without regard to race, color, religion, creed, gender (including pregnancy, childbirth, breastfeeding, or related medical conditions), gender identity or expression, national origin, ancestry, age, mental or physical disability, genetic information, marital status, familial status, sexual orientation, protected military or veteran status, or any other characteristic protected by applicable law.

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