Job Description

Job Title: Sales Representative (Call Center)
Location: Remote (Preferred candidates from Latin America)
Salary: $1,000 - $1,400 USD/month
Hours: Flexible - would prefer CST work hours

About Us:
We provide high-quality dental solutions and patient care support. We’re expanding our remote team with skilled Customer Service Representatives focused on delivering exceptional assistance to our clients.

Role Overview:
As a Customer Service Representative, you will handle inbound and outbound calls, manage inquiries, and assist patients with their dental-related questions. Fluency in both English and Spanish is beneficial, as approximately one-third of our calls are Spanish-speaking.

Key Responsibilities:

• Sales 70-100 outbound sales calls per day on average and have experience talking to cold leads and connecting with them based on our lead call process. 
• Inbound & Outbound Support: Answer incoming calls and make outbound calls to assist customers with inquiries, resolve issues, and provide information on products and services.
• Problem Resolution: Identify, troubleshoot, and escalate complex issues to ensure swift and effective resolutions.
• Data Entry & Record Maintenance: Accurately document customer interactions, update records, and process information according to company standards.
• Customer Follow-Up: Conduct follow-up calls and emails to ensure customer satisfaction and maintain a high-quality customer experience.
• Product Knowledge: Stay informed about company products, services, and updates to assist customers accurately and proactively.
• Team Collaboration: Work closely with colleagues and supervisors to optimize processes, share feedback, and improve customer support standards.

Preferred Qualities:

• Strong empathy, patience, and communication skills
• Ability to manage high call volumes and prioritize effectively
• Familiarity with call center software and CRM systems

Qualifications:

• Language Skills: English proficiency (C1/C2 level) required; Spanish fluency is a plus
• Experience: Background in healthcare or customer service preferred
• Skills: Exceptional communication and organizational skills

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