Quality Assurance Auditor Job at LifeMD, New York, NY

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  • LifeMD
  • New York, NY

Job Description

About us 

LifeMD is headquartered in NYC and is a leading provider of virtual primary care. LifeMD offers telemedicine, laboratory and pharmacy services, and specialized treatment across more than 200 conditions, including primary care, men’s health, women’s health, allergy & asthma, and dermatology. Leveraging a vertically-integrated, proprietary digital care platform, a 50-state affiliated medical group, and a US-based patient care center, LifeMD is elevating healthcare by increasing access to top-notch and affordable care. LifeMD is currently in the midst of immense growth and was recently ranked #166 in the 2023 Deloitte Fast 500.

About the role

LifeMD is currently seeking a QA Auditor to join our Quality Assurance Team. The QA Auditor uses subject-matter knowledge of Virtual Primary Care to record the accuracy and completeness of tasks performed by other Call Center Operations and Provider Interactions.

Responsibilities

  • Performs call monitoring and provides trend data to site management team
  • Uses quality monitoring data management system to compile and track performance at team and individual level
  • Monitors customer care email responses
  • Provides actionable data to various internal support groups as needed
  • Coordinates and facilitates call calibration sessions for call center staff
  • Provides feedback to call center team leaders and managers
  • Prepares and analyzes internal and external quality reports for management staff review
  • Perform other duties as assigned

Requirements

  • 2-3 years Call Center Experience
  • Excellent verbal, written and interpersonal communication skills
  • Outstanding customer service skills and dedication to providing exceptional customer care
  • Must be self-motivator and self-starter
  • Focus on quality and customer service
  • Exceptional listening and analytical skills
  • Solid time management skills
  • Must adapt well to change and successfully set and adjust priorities as needed
  • Must be proficient with Microsoft Office (intermediate Word, basic Excel)
  • Bi-lingual (English-Spanish) a plus

Benefits

  • Health Care Plan (Medical, Dental & Vision)
  • Retirement Plan (401k, IRA)
  • Life Insurance (Basic, Voluntary & AD&D)
  • Paid Time Off (Vacation, Sick & Public Holidays)
  • Short Term & Long Term Disability
  • Training & Development

Job Tags

Holiday work, Full time, Temporary work, Remote job,

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