Principal Program Manager, Amazon Customer Service Job at Amazon.com Services LLC, Seattle, WA

b2M3SVBpWnY0NGd5aXlDZzAzV2lpcGRWRGc9PQ==
  • Amazon.com Services LLC
  • Seattle, WA

Job Description

DESCRIPTION

At Amazon, we're working to be the most customer-centric company on earth. Customer Service (CS) is at the heart of what we do. Are you interested in shaping the future of Amazon CS globally and driving strategic initiatives that shape the future of support for our employees and customers? Customer Service Stores Solutions (CS3) is seeking a Principal of Program Management to lead its new business, service, and product launch program.

This is a role focused on driving integration of new strategic and/or business critical programs that align with the CS strategy and vision. You will set a bold vision and oversee high impact cross-functional programs in a multi-cultural environment that helps to improve the customer and employee experience. You will be in charge of new business, service, and product launches, owning scoping, risk evaluation, change management, and readiness for worldwide Amazon Stores CS.

Required for this role is a detailed comprehension and ability to balance operations, technology, and program management. This individual will be able to anticipate future needs of the organization and develop innovative solutions to improving the quality and resource usage of launches. You will excel at stakeholder management and work often with senior leadership to escalate customer experience concerns and risks of new launches.

Key job responsibilities
- Own scoping and integrating new business, service, and product launches across CS.
- Manage org-wide mechanisms to ensure key goals are met.
- Lead strategic and/or critical programs that assist CS strategy and vision.
- Build scalable plans to deal with the most ambiguous situations, assessing resource needs and removing bottlenecks.

A day in the life
Amazon offers a full range of benefits for you and eligible family members, including domestic partners and their children. Benefits can vary by location, the number of regularly scheduled hours you work, length of employment, and job status such as seasonal or temporary employment. The benefits that generally apply to regular, full-time employees include:
1. Medical, Dental, and Vision Coverage
2. Maternity and Parental Leave Options
3. Paid Time Off (PTO)
4. 401(k) Plan

If you are not sure that every qualification on the list above describes you exactly, we'd still love to hear from you! At Amazon, we value people with unique backgrounds, experiences, and skillsets. If you’re passionate about this role and want to make an impact on a global scale, please apply!

BASIC QUALIFICATIONS

- Bachelor's degree
- 7+ years of working cross functionally with tech and non-tech teams experience
- 7+ years of program or project management experience
- 7+ years of managing, analyzing and communicating results to senior leadership experience
- Experience implementing repeatable processes and driving automation or standardization
- Experience defining program requirements and using data and metrics to determine improvements

Job Tags

Full time, Temporary work, Seasonal work, Worldwide,

Similar Jobs

Westside Community Schools

WMS Summer School Administrator Job at Westside Community Schools

 ...This person will be on site from 8 am until 1 pm each day summer school is in session and will work to ensure that summer school is a successful experience for all students. The middle school summer school program is an invitation-only program, focused on building students... 

In House Jobs | JDHuntr

In House Counsel Jobs | JDHuntr 43487 Senior Counsel, Mortgage, San Diego, CA Job at In House Jobs | JDHuntr

In House Counsel Jobs | JDHuntr 43487 Senior Counsel, Mortgage, San Diego, CA To apply go to JDHuntr.com Review Company policies...  ...compensation program; Collaborate with the Companys Chief Compliance Officer and the Parents Director of Mortgage Compliance Oversight... 

Kerry Group PLC

Plant Operative Job at Kerry Group PLC

About Kerry Kerry is the world's leading taste and nutrition company for the food, beverage and pharmaceutical industries. Every day we partner with customers to create healthier, tastier and more sustainable products that are consumed by billions of people across the...

ttigroup

AI & Data Engineering Intern Job at ttigroup

 ...ResponsibilitiesAssist in the development and implementation of data governance frameworks, particularly focusing on data quality and...  ...and standardization of data, ensuring compliance with both internal and external regulations.Collaborate with cross-functional teams... 

Believe Advertising & PR

Virtual Assistant - WFH Job at Believe Advertising & PR

 ...Job Title: Virtual Assistant (Work From Home) Job Description: We are excited to offer a unique business opportunity for individuals seeking a flexible and rewarding career as a Virtual Assistant (WFH) . This entry-level position allows you to work from the comfort...