Job Description

Windows and Mac Technician (1 position):

Performs a variety of technical support functions to include new computer deployment (imaging, transfer data, physical install) and end user support.  Assists with office moves that involve disconnect and reconnect of customer computers and next day support to assist with log-in and printer set up.  Will be required to troubleshoot network connectivity issues and common PC software and hardware problems.  Renders “How to Assistance” to customers for MS Office 365 applications mainly related to new user acclimatization (example configuring Outlook preferences).  Will be required to follow standard procedures to configure and deploy mobile devices in an enterprise environment (tablets and smart phones).

Required qualifications:

• 5 years’ experience performing similar duties
• Ability to work independently, stay organized and multi-task
• Maintain professional bearing and strong customer service in challenging situations
• Requires working knowledge of and ability to apply standards, concepts, and techniques in the following areas:  desktop computer imaging, end user support and hardware repair for Windows and Apple computers and laptops, activation and end user support for mobile devices, network printer support, and warranty coordination for HP and other makes of printers and multi-function devices.
• Strong communication and customer service skills.
• Troubleshooting skills in the listed areas of knowledge.
• Ability to obtain and/or maintain Public Trust security clearance.
• Familiarity with Active Directory to create/manage computer objects and perform password resets/account unlocks. 
• Physically capable of lifting boxes up to 40 pounds, walking many steps per day, other similar physical demands.
• Reliable transportation and able to arrive for scheduled shift on time without fail

Desired qualifications:

• A+ recent certification
• Familiarity with Windows 10, recent Mac OS, Windows Active Directory, AirWatch MDM for mobile devices, MS Office 365
• College graduate or equivalent industry specific trade school

Schedule and place of performance:

• Period of performance is November 9, 2022 through January 2, 2025
  • Possibility to extend through March 2027  
• 100 % remote work
• Work schedule will be dynamic, hours may fluctuate significantly from one day to the next.  Overtime will be available and required.  On average most weeks will be in excess of 40 hours but there may be fluctuations (example 30 hours one week and 60 hours the next).
• Schedule flexibility is required to provide coverage for events scheduled and assigned with little advance notice. There will be weekend and holiday work to accommodate customer demand and schedule.  These are all first shift positions that may start early, run late, and require weekend daytime work.
• Subcontractor is expected to report to our office in Washington, DC.

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