Job Description

Requisition I D : 904083

Position : Full-Time

Total Rewards: Benefits/Incentive Information

If you’ve worn a pair of glasses, we’ve already met.

We are a global leader in the design, manufacture, and distribution of ophthalmic lenses, frames, and sunglasses. We offer our industry stakeholders in over 150 countries access to a global platform of high-quality vision care products such as the Essilor brand, with Varilux, Crizal, Eyezen, Stellest and Transitions, iconic brands that consumers love such as Ray-Ban, Oakley, Persol and Oliver Peoples, as well as a network that offers consumers high-quality vision care and best-in-class shopping experiences such as Sunglass Hut, LensCrafters, and Target Optical, and leading e-commerce platforms.

Pearle Vision is part of EssilorLuxottica. We are eyecare experts who know every appointment begins and ends with trust. And every pair of glasses acts as a symbol of our commitment to you, your family, and to our community.

Join our global community of over 200,000 dedicated employees around the world in driving the transformation of the eyewear and eyecare industry. Discover more by following us on LinkedIn!

GENERAL FUNCTION

The Manager, Store Operations is a primary liaison between the franchisees, field leadership, and corporate partners. Serves as the internal liaison to functional areas that interact with franchisees such as legal, AR, purchasing, business development, and learning and development. As systems, processes, and transactions involving our franchisees are defined, the Manager, Store Operations reviews, defines, creates and executes solutions. Ensures that processes are accurate and efficient, systems are designed and flowing to support the franchisee’s needs while capturing feedback from field and franchisees to implement future improvements.

MAJOR DUTIES AND RESPONSIBILITIES

• Build and maintain strong relationships with franchisees, acting as the main point of contact for operational and business-related matters
• Provide ongoing support and guidance to franchisees and field leadership, ensuring they understand brand standards, operational procedures, and support resources
• Manage/maintain franchisee databases ensuring alignment
• Develops, documents, and maintains franchise support resources to ensure consistency across all locations
• Provides project management support for Franchise Services initiatives
• Conducts research to gather data in support of team projects.
• Provides support for new program implementations.
• Prepare regular reports on key operational functions, providing insights and recommendations to the management team

BASIC QUALIFICATIONS

• BS or equivalent experience
• 4+ years of experience in retail operations
• 1+ years of project management experience
• Comfortable working independently and in ambiguous situations
• Strong analytical and critical thinking skills
• Clear communications, both written and verbal
• Independent problem-solving ability; understanding root cause and developing solutions
• Ability to balance multiple projects simultaneously
• Proficient in Windows applications (Word, Powerpoint, Excel, Outlook)

PREFERRED QUALIFICATIONS

• Optical license and/or optical management experience at multi-unit store or field level
• Franchise experience

Pay Range: 91,328.40 - 148,958.40

Employee pay is determined by multiple factors, including geography, experience, qualifications, skills and local minimum wage requirements. In addition, you may also be offered a competitive bonus and/or commission plan, which complements a first-class total rewards package. Benefits may include health care, retirement savings, paid time off/vacation, and various employee discounts.

EssilorLuxottica complies with all applicable laws related to the application and hiring process. If you would like to provide feedback regarding an active job posting, or if you are an individual with a disability who would like to request a reasonable accommodation, please call the EssilorLuxottica SpeakUp Hotline at 844-303-0229 (be sure to provide your name, job id number, and contact information so that we may follow up in a timely manner) or email HRCompliance@luxotticaretail.com.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, gender, national origin, social origin, social condition, being perceived as a victim of domestic violence, sexual aggression or stalking, religion, age, disability, sexual orientation, gender identity or expression, citizenship, ancestry, veteran or military status, marital status, pregnancy (including unlawful discrimination on the basis of a legally protected pregnancy or maternity leave), genetic information or any other characteristics protected by law. Native Americans in the US receive preference in accordance with Tribal Law.

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