Job Description

Be a part of sharing special places and shaping lasting memories with Australia’s leading experiential tourism business.

About Journey Beyond

Australia’s leading experiential tourism group, Journey Beyond, is privileged to operate 16 brands spanning the country, connecting guests to the land, and to each other. Headquarters in Adelaide, Journey Beyond’s impressive tourism brands include iconic trains The Ghan, Indian Pacific, Great Southern and The Overland; premium small-group outback operator Outback Spirit; the historic Telegraph Station, barefoot luxury lodge Sal Salis Ningaloo Reef; aquatic adventures Cruise Whitsundays, Rottnest Express, Horizontal Falls Seaplane Adventure, Darwin Harbour Cruises and Journey Beyond Cruise Sydney; and our tallest members, Melbourne Skydeck and Eureka 89.

Joining the Journey Beyond family, you will play an integral role in supporting our business as we continue to share special places and shape lasting memories for our guests.

About You

To be a suitable candidate you will have Tertiary qualification in an information technology-related discipline. It is desired but not required that you also have a degree in an information technology-relate discipline and Microsoft & other IT industry related certifications. You will have excellent interpersonal and communication skills and enjoy working collaboratively with peers.

Along with this you will also have:

• On-Prem and Cloud Technologies experience.
• Active Directory and Application support experience.
• Basic understanding of ITIL framework.
• Strong knowledge of Windows operating systems.
• Good working knowledge of Microsoft Office 365 applications and Active Directory.
• Experience in laptop/desktop hardware troubleshooting.
• Working knowledge of telephony solutions and network concepts and equipment.
• Experience in managing user onboarding/offboarding processes, including hardware and software provisioning.
• Familiarity with IT ticketing systems for task tracking and resolution.
• Strong End user support experience.

About The Role

Based in Adelaide at our Corporate Office on North Terrace, you will be responsible for timely delivery of IT operational support and project activities across all Journey Beyond Businesses.

This is a part time position, offering 18hrs/week.  

Key responsibilities will include :

• Managing laptop provisioning, including system builds and configurations, for new hires and handle user onboarding and offboarding processes.
• Provide technical assistance via phone, remote sessions, and in-person desk support for operating systems and organisational applications.
• Monitor and respond to system alerts and alarms promptly, following established procedures to ensure timely resolution.
• Manage and resolve tickets in the IT support queue, ensuring timely updates and resolutions in alignment with service level agreements (SLAs).
• Collaborate with other IT teams to escalate and resolve complex issues as required.

What We Offer

• Generous discounts on Journey Beyond travel and experiences
• Study Assistance Policy
• Employee Referral Policy
• Parental Leave program
• Purchased Leave policy
• Private Health discounts
• Employee Assistance Program
• Discounts on Journey Beyond merchandise
• Flexible working environment

How to Apply

If you're looking to bring your expertise to a new challenge, we invite you to join us on this exciting journey.

Apply now. Join us!

Successful candidates are required to provide a current National Police Clearance.

A pre-employment medical may be required as part of the recruitment process.

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