Overview:
We are seeking a skilled and customer-focused IT Customer Service Representative to join our team. This hybrid role combines the responsibilities of a traditional help desk technician and a customer service representative. You will provide technical support to users while delivering an exceptional customer experience.
This position is Monday to Friday in our Richmond, VA office.
Key Responsibilities:
• Technical Support:
• Troubleshoot and resolve technical issues related to software via phone, email, or chat.
• Guide customers through step-by-step solutions and provide clear documentation.
• Customer Service:
• Respond promptly to customer inquiries, providing empathetic and professional assistance.
• Maintain a customer-first mindset while addressing concerns and ensuring satisfaction.
• Record and update detailed logs of customer interactions and technical issues in the ticketing system.
• Collaboration and Training:
• Liaise between customers and internal technical teams to facilitate communication and problem resolution.
• Educate users on IT tools, best practices, and self-service resources.
Qualifications:
• Proven experience in IT support, a help desk, or other customer-facing service roles.
• Strong problem-solving skills and technical aptitude, and familiarity with Mac and Windows.
• Excellent communication and interpersonal skills.
• Bachelor's degree preferred, but would consider 4+ years of work experience in a similar role.
• Ability to remain calm and solution-focused under pressure.
Preferred Skills:
• Certifications like CompTIA A+, ITIL, or equivalent are a plus.
• Experience with CRM or customer support platforms.
What We Offer:
• A collaborative work environment with opportunities for professional growth.
• Training to stay updated on the latest IT trends and customer service techniques.
• Competitive compensation and benefits.
If you’re passionate about technology and enjoy helping people, we’d love to have you on our team!
...partners. We are 29,000 strong and operate 1,500+ pet care centers in the U.S., Mexico and Puerto Rico, including 250+ Vetco Total Care hospitals, hundreds of preventive care clinics and eight distribution centers. Were focused on purpose-driven work, and strongly believe...
...from 9:00 am till 6:00 pm, and rotation applies on Saturdays.Location:Head Office ZalkaSCOPE OF THE JOB:The Junior Visual Merchandiser is responsible for implementing proper Shop's displays according to Mike Sport Visual Merchandising guidelines, the stores'...
...Position Title: Aerospace Engineer Position Type: Full-time (ON-SITE)Position Location: Chantilly, VA Clearance Required: TS/SCI w/CI Poly Waypoint's client is seeking a highly motivated and skilled Aerospace Engineer to join their team supporting a critical government...
...CONTRACTED FULL STACK WEB DEVELOPER About That's So Creative: That's So Creative is a dynamic and innovative creative agency that specializes in providing exceptional digital marketing solutions for businesses worldwide. We believe in the power of design and user...
Sr Information Systems Software Application Engineer Location Pleasanton, CA : Your work days are brighter here.... ...along with driving exceptional Customer and employee experiences. The team is responsible for developing and supporting innovative architecture-led solutions...