Job Description

Looking for a New Adventure? Discover a Career in Beautiful Malta!

Looking for a fresh start in a breathtaking destination? Malta—famous for its turquoise seas, historic charm, and growing international job market—could be your next home and career move!

We’re on the lookout for a detail-driven and proactive Customer Success Specialist to join our team. If you’re adaptable, solutions-oriented, and thrive in a fast-paced environment, this role could be your perfect fit.

Role Overview:

As a Customer Support Specialist , you’ll engage with customers through email and live chat—no phone support required. Your role will involve reviewing content, ensuring platform compliance, identifying fraudulent activity, and collaborating with the team to enhance user satisfaction.

Key Responsibilities:

Respond to customer queries promptly via chat and email
Moderate user-generated content and enforce platform policies
Identify and manage suspicious or fraudulent behavior accurately
Maintain detailed and organized case documentation
Collaborate with internal teams to refine workflows and enhance service quality
Use advanced tools to deliver accurate, helpful support
Meet individual KPIs and contribute to team goals
Engage with both internal stakeholders and external client teams
Stay updated on moderation practices through continuous training
Adjust quickly to new processes, platforms, and project demands

Requirements:

Fluent in German (C2 level)
Fluent in English (B2 level)
EU citizenship or Maltese Residency Card
0-1 year of experience in customer support
Strong leadership, analytical, and communication skills
Eagerness to learn and grow

Why Join Us:

Competitive Salary: We recognize your skills and dedication
Performance Bonuses: Earn rewards for your achievements
Transportation : Convenient company transport from designated locations
Relocation Assistance : Smooth onboarding support
Career Growth : Opportunities to develop professionally
Hybrid Work Model : Flexible options for a better work-life balance

Excited to take the next step in your customer support journey? Apply now , and we'll connect with you soon!

Job Tags

Relocation package, Flexible hours,

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