Job Description

Description

We are looking for a dedicated Email Support Agent to join Setien, a leading company in the Oil, Energy, Solar, and Greentech industry. As an Email Support Agent, you will play a crucial role in providing exceptional customer service through email communication. Your work is vital in ensuring customer satisfaction, resolving inquiries efficiently, and maintaining a positive brand image online. You will be involved in handling a variety of email queries related to our products and services, making this role essential for maintaining strong customer relationships and driving business growth.

Responsibilities:

• Respond to customer inquiries and concerns via email in a timely and professional manner.
• Provide accurate information about products, services, and company policies.
• Troubleshoot and resolve customer issues to ensure a positive customer experience.
• Escalate complex issues to the appropriate department for further investigation.
• Update and maintain customer information in the database.
• Follow up with customers to ensure their concerns are resolved satisfactorily.
• Identify and report any trends in customer inquiries to improve overall service.
• Collaborate with team members to enhance the overall customer support process.

Requirements:

• Excellent written communication skills with a strong command of the English language.
• Ability to work independently and manage time effectively in a remote work environment.
• Customer-oriented mindset with a passion for helping others.
• Attention to detail and accuracy in handling customer information and inquiries.
• Basic computer skills and proficiency in email and customer support software.
• Adaptability to learn about new products and services quickly.
• Problem-solving skills to address customer issues effectively.
• Previous experience in customer service or email support is a plus.

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