The Director of Patient Experience leads efforts at Montefiore Medical Center (MMC) transforming culture through development of programs, methods, and initiatives to drive quality and service excellence and continually enhance the patient and family experience. The Director serves as a leader who will implement and continue to evolve the patient experience strategic and tactical plan. The Director will serve as a leader who will drive performance improvement in the areas of HCAPHPS, Press Ganey, and other surveys that measure patient and family experience at the MMC both inpatient and outpatient. Works directly with executive teams as well as departmental leaders to create and operationalize strategy and organizational goals. Provide leadership and accountability for the management of people, finances and business operations concerning the measuring of patient experience. Interacts with all levels of the organization: Physician groups, administrative and management teams, and all employees to create, implement, monitor and report outcomes of patient and family experience initiatives. In addition, this position will report to the Montefiore Quality Council in making continuous improvement in service initiatives. Provides support in all related quality and performance improvement processes including strategic planning, consultation, education and team facilitation.
Education/Skills:
Master's Degree required.
Extensive knowledge of Improvement Methodology
Strategic planning, leading large scale change management initiatives
Demonstrated success with program management
Excellent leadership, communication, presentation skills and the ability to influence required.
Past work successfully managing patient experience initiatives
5 years of hospitality experience including previous leadership/management experience
Preference given to candidates with a quality background in healthcare.
Experience with improvement methodology (PDSA/IHI Model for Improvement, Lean, Six Sigma
Department: Network Performance Group Bargaining Unit: Non Union Campus: MOSES Employment Status: Regular Full-Time Address: 6 Executive Plaza, Yonkers
Shift: Day Scheduled Hours: 8:30 AM-5 PM Req ID: 220688 Salary Range/Pay Rate: $138,750.00- $185,000.00
For positions that have only a rate listed, the displayed rate is the hiring rate but could be subject to change based on shift differential, experience, education or other relevant factors.
To learn more about the “Montefiore Difference” – who we are at Montefiore and all that we have to offer our associates, please click
Diversity, equity and inclusion are core values of Montefiore. We are committed to recruiting and creating an environment in which associates feel empowered to thrive and be their authentic selves through our inclusive culture. We welcome your interest and invite you to join us.
Montefiore is an equal employment opportunity employer. Montefiore will recruit, hire, train, transfer, promote, layoff and discharge associates in all job classifications without regard to their race, color, religion, creed, national origin, alienage or citizenship status, age, gender, actual or presumed disability, history of disability, sexual orientation, gender identity, gender expression, genetic predisposition or carrier status, pregnancy, military status, marital status, or partnership status, or any other characteristic protected by law.
N/A; #GDMD; #LI-VK1
...hiring manager standard in-person interviews will still be offered if conditions permit. The Broadband Caseworker Policy Analyst will conduct entry level technical, policy, and economic analysis to support local communities to engaging with broadband Internet access...
...specializes in marketing and promotions. Becoming one of the most successful marketing firms in Oklahoma City, we are looking to fill Entry-Level Client Service Representative positions. At Spartan Capital, there is plenty of opportunities to grow. Candidates who start at...
...The purpose of this role is to conduct open-source intelligence research to support a complex threat intelligence program. Role tasks... ...with our clients - while continuing to support flexible and remote working. Medical Benefits, Prescription Benefits, FSA, Dental...
...students work on performances.* Optional - Teach group lessons or rock bands/ensembles.* Optional - Teach recording arts and/or record sessions in our recording studio on Pro ToolsRequirements:* Must be able to read music notation and have a good understanding of music...
...8-hour shifts)Afternoon Shift Hours: 4:00PM 12:30AM, Monday Friday (8-hour shifts)Job Summary~Operate or tend industrial sewing machines to join, reinforce, or perform related sewing operations in a manufacturing environment of non-garment products.Responsibilities...