Job Description

Job Title: Desktop Support Technician

Job Location: Downtown Houston, TX 77002*Must be located in the Houston, TX area to be considered.*

Job Type: Contract-Full Time

Schedule: 40 hours/week

Hourly Pay: $20-$24/hour

Desktop Support Technician

Smarter HR Solutions is seeking candidates to fulfill our Desktop Support Technician position for our client in their IT department. The Desktop Support Technician will provide dedicated support to the Enterprise Technology Asset Management program/project.

Responsibilities

Under limited supervision, the Desktop Support Technician will:

• Configure and deploy personal computers and peripherals to end users in a large enterprise environment.
• Coordinate deployment schedules with internal support resources.
• Interact directly with customers before, during, and after the migration process to ensure minimal downtime.
• Maintain accurate information and data regarding end-user issues within the tracking system, following policies and standards.

Requirements

Knowledge, Skills, and Physical Demands

• Excellent interpersonal and written/oral communication skills.
  
• Ability to interact with staff at all levels.
  
• Strong knowledge of personal computers and software, specifically Microsoft Office.
  
• Ability to perform remote troubleshooting and provide clear instructions.
  
• Excellent problem-solving and multitasking skills.
  
• Customer-oriented attitude.
  
• Must be able to lift at least 20 lbs. and move boxes and equipment as needed.
  
• Subject to kneeling, crouching, handling, climbing, walking, sitting, twisting, and reaching to perform essential functions.
  

Role and Responsibilities

Scheduled Milestones and Deliverables

• Coordinate deployments.
• Configure and deploy PCs and peripherals.
• Maintain accurate tracking of issues.

Performance Metrics

• Number of PCs and peripherals configured and deployed.
• Number of issues reported and resolved.
• Customer service feedback.

Education

Bachelors Degree in Computer Science or relevant field.

Employment may be contingent on passing a background screening, CJIS, and meeting other standards, if selected.

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