Desktop support Job at The Evolvers Group, Dallas, TX

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  • The Evolvers Group
  • Dallas, TX

Job Description

We are seeking Desktop Support to provide exceptional technical support via in-person at the Walk-Up Desk. The Desktop Support Specialist will resolve basic Windows and Mac problems including application errors, system crashes, and network connectivity issues.

Required Experience (3+ years):

  • Proven hands-on experience in troubleshooting Mac OS & iOS devices.
  • Experience providing technical support in person with excellent customer service
  • Experience with installing, operating, and troubleshooting Windows 10/11 and Mac operating systems and Microsoft 365 ecosystem
  • Experience with iPad troubleshooting
  • Knowledge of asset management
  • Computer hardware troubleshooting
  • Proficiency with Remedy, ServiceNow, Active Directory, SCCM and Intune.
  • Working knowledge of the Microsoft O365 Suite including, OneDrive, Teams, and SharePoint.
  • Experience with documentation and ticket management systems.

Responsibilities:

  • Walk-up queue ticket management.
  • Manage inventory of computer equipment and peripherals used at the Walk-Up Desk.
  • Windows and MacBook troubleshooting.
  • Troubleshoot, reset, and prepare iPads for redeployment.
  • Loaner equipment deployment.
  • Laptop and Desktop warranty calls.
  • Answer user's IT questions.
  • Deliver friendly excellent customer service.
  • Assist with other related tasks where needed.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

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  • Dice Id: evol001
  • Position Id: 8570124

Job Tags

Full time,

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