Job Description

Data Center Ops Manager- Governance Manager

Job ID

198522

Posted

20-Dec-2024

Service line

GWS Segment

Role type

Full-time

Areas of Interest

Data Centers

Location(s)

Georgetown - Texas - United States of America

Description - External

About the Role:

As a CBRE Account Operations Manager (Governance Manager), you will direct and oversee the maintenance management staff and safety programs for small to medium-sized facilities or properties.

This job is part of the Contract Quality Management job function. They are responsible for managing the delivery of contractual services to ensure requirements are fulfilled.

What You’ll Do:

• Coordinating and issuing weekly, monthly, and quarterly reporting on compliance actions and routines, including analysis and preparation of dashboards, metrics, and presentation materials.

• Analyzing and summarizing Compliance/Governance information to effectively communicate status, key highlights, and watch items to senior management within the organization.

• Leading and partnering in cross-workstream initiatives in close partnership with all business teams and client Regulatory Management to facilitate and drive appropriate and timely management escalation and understanding of current issues.

• Review and provide quality control over critical environment compliance documentation and make recommendations to the matrix organization.

• Creating and maintaining standardized tools and templates to drive consistency and best practices in regulatory compliance management, deliverables, and responses across Business and Function Management teams.

• Develop and maintaining reporting and materials consistently via Teams, SharePoint, or other controlled central repositories.

• Identifying opportunities to enhance reporting controls, efficiency, and effectiveness via manual and automated means.

• Participating in and supporting reporting-related enhancement activities including documentation, review, testing, and providing subject matter expertise as needed.

• Understanding Critical Environments as it relates to technical standards and client’s governance standards.

• Audit lead for client requests and data reviews.

• Track vendor performance on outsourced provider service contracts and ongoing administration. Verify best pricing and service level performance.

• Manage account programs aimed to ensure safety and compliance with national, state, and local codes and regulations.

• Assist with the development of operational service delivery solutions to include documented playbooks, account operations plans, etc.

• Manage ongoing evaluation of utility consumption rate structures and suggest cost reduction programs.

• Monitor the effectiveness of maintenance efforts for facilities, ensuring work is completed under account KPIs.

• Responsible for client account inspections. Document inspection report results and rectify any issues, concerns, etc. with the client.

• Lead by example and model behaviors that are consistent with CBRE RISE values. Influence parties of shared interests to reach an agreement.

• Apply knowledge of own discipline and how own discipline integrates with others to achieve team and departmental objectives.

• Identify, troubleshoot, and resolve day-to-day and moderately complex issues which may or may not be evident in existing systems and processes.

• Provide formal supervision to employees. Monitor the training and development of staff. Conduct performance evaluations and coaching. Oversee the recruiting and hiring of new employees.

• Coordinate and manage the team’s daily activities. Establish work schedules, assign tasks, and cross-train staff. Set and track staff and department deadlines. Mentor and coach as needed.

• Execute both company and client compliance programs and participate in continuous improvement objectives.

• Communicate initiatives and issues across the functional areas. Report compliance status to stakeholders regularly.

• Track the success of the quality-of-service initiatives for non-regulated services.

• Report Compliance and other metrics to the client during review meetings. Escalate and notify both internal and client Sr. Management of quality and compliance issues.

• Execute the inspection readiness programs. Assist with audits as well as serve as a resource for quality operations.

• Lead by example and model behaviors that are consistent with CBRE RISE values. Influence parties of shared interests to reach an agreement.

• Apply knowledge of own discipline and how own discipline integrates with others to achieve team and departmental objectives.

• Identify, troubleshoot, and resolves day-to-day and moderately complex issues which may or may not be evident in existing systems and processes.

What You’ll Need:

• Bachelor's Degree preferred with 3-5 years of relevant experience. In lieu of a degree, a combination of experience and education will be considered.

• Experience in the areas of staffing, selection, training, development, coaching, mentoring, measuring, appraising, and rewarding performance and retention preferred.

• Ability to guide the exchange of sensitive, complicated, and difficult information, convey performance expectations and handle problems.

• Leadership skills to motivate team impact on quality, efficiency, and effectiveness of the job discipline and department.

• In-depth knowledge of Microsoft Office products. Examples include Word, Excel, Outlook, etc.

• Extensive organizational skills with a strong inquisitive mindset.

• Intermediate math skills: add, subtract, multiply, divide.

• Ability to calculate intermediate figures such as percentages discounts and commissions.

Equal Employment Opportunity: CBRE is an equal opportunity employer that values diversity. We have a long-standing commitment to providing equal employment opportunity to all qualified applicants regardless of race, color, religion, national origin, sex, sexual orientation, gender identity, pregnancy, age, citizenship, marital status, disability, veteran status, political belief, or any other basis protected by applicable law.

Candidate Accommodations: CBRE values the differences of all current and prospective employees and recognizes how every employee contributes to our company’s success. CBRE provides reasonable accommodations in job application procedures for individuals with disabilities. If you require assistance due to a disability in the application or recruitment process, please submit a request via email at recruitingaccommodations@cbre.com or via telephone at +1 866 225 3099 (U.S.) and +1 866 388 4346 (Canada).

NOTE: Some, but not all, of our positions may have an additional requirement to comply with COVID-19 health and safety protocols, including COVID-19 vaccination proof and/or rigorous testing. If you have questions about the requirement(s) for this position, please inform your Recruiter.

CBRE GWS

CBRE Global Workplace Solutions (GWS) works with clients to make real estate a meaningful contributor to organizational productivity and performance. Our account management model is at the heart of our client-centric approach to delivering integrated real estate solutions. Each client is entrusted with a dedicated leader and is supported by regional and global resources, leveraging the industry's most robust platform. CBRE GWS delivers consistent, measurably superior outcomes for our clients at every stage of the lifecycle, and across industries and geographies.

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CBRE, Inc. is an Equal Opportunity and Affirmative Action Employer (Women/Minorities/Persons with Disabilities/US Veterans)

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