Job Description

We are seeking a passionate and results-oriented Customer Success Manager to join our growing team. In this key role, you will be responsible for managing a portfolio of high-value accounts, ensuring their success with our innovative SaaS platform designed for the hospitality industry (hotels, vacation rentals, and property managers).

What You'll Do:

Be a trusted advisor: Guide clients through the onboarding process and provide ongoing support to ensure they maximize the value of our platform.
Drive growth: Identify and pursue opportunities to expand existing accounts through upselling, cross-selling, and renewals.
Build strong relationships: Cultivate and maintain deep relationships with key stakeholders at each client.
Resolve challenges: Proactively address client issues and collaborate with internal teams to find effective solutions.
Travel: Travel approximately 10-30% of the time to meet with clients in person.
Analyze data: Track key metrics, identify areas for improvement, and proactively address potential churn risks.
What You'll Bring:

3-8 years of experience in Customer Success, Account Management, or related roles.
2+ years of experience in B2B SaaS, with a strong track record of success.
1+ year of experience within the hospitality SaaS industry (specifically with Property Management Systems - PMS).
Proven ability to build and maintain strong client relationships.
Excellent communication, presentation, and negotiation skills.
Strong analytical and problem-solving skills.
A passion for exceeding customer expectations.
Why You'll Love This Role:

Join a dynamic and growing company that is revolutionizing the hospitality industry.
Work with cutting-edge technology and innovative solutions.
Make a real impact on the success of our clients.
Enjoy a competitive salary and benefits package.
Travel opportunities to meet clients in person.
Ready to take your Customer Success career to the next level?

If you are a highly motivated and results-oriented individual with a passion for building strong client relationships, we encourage you to apply.

Please apply online today!

Note: This description has been rewritten to be more concise and engaging while maintaining the core information from the original.
Employment Type: Full-Time
Salary: $ 78,396.00 Per Year

Job Tags

Full time,

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