Job Description

Customer Service Representative (Tier 2)
Location: Omaha, Nebraska (On-site)
Employment Type: Full-Time
Salary Range: $21–$24 per hour

Position Overview
We are seeking a highly organized and customer-oriented Tier 2 Customer Service Representative (CSR) to join our team. In this role, you will provide exceptional customer support via phone, email, and chat, resolving customer issues and supporting the daily operations of our team. You'll be responsible for handling more complex customer inquiries, managing service requests, and ensuring customer satisfaction. This is an in-office role, and experience with Service Titan and irrigation knowledge are a plus.

What We Offer

• Competitive Salary: $21–$24 per hour, based on experience
• Comprehensive Benefits Package:
  • Health, dental, and vision insurance
  • 401(k) with company match
  • Paid time off (PTO) and sick days
• Career Growth: Opportunities for advancement within the company
• Dynamic Work Environment: Join a team focused on delivering top-notch customer service

Key Responsibilities

• Customer Support: Provide strong customer support through phone, email, and chat channels, ensuring all inquiries are handled promptly and effectively.
• Conflict Resolution: Resolve customer issues in a firm but courteous manner, ensuring a positive customer experience.
• Multitasking & Organization: Handle multiple customer inquiries and service requests efficiently in a fast-paced environment while maintaining high levels of organization.
• Use of Service Titan: Utilize Service Titan software for customer management and service coordination.
• Customer Relationship Building: Establish rapport with customers, treating them like family and ensuring they feel valued.
• Administrative Support: Assist with other customer service-related administrative tasks as required.

Qualifications

Required

• Experience: At least 2 years in customer service, ideally in the home services industry.
• Technical Skills: Proficiency in phone handling, email correspondence, and using Service Titan software.
• Communication Skills: Strong verbal and written communication skills with the ability to manage challenging conversations.
• Organizational Skills: Highly organized, able to multitask and prioritize effectively in a busy environment.
• Customer-Centric: High energy, a friendly demeanor, and a customer service mindset.

Preferred

• Irrigation Knowledge: Familiarity with irrigation systems is a plus.
• Experience: Previous experience in conflict resolution and maintaining long-term customer relationships.

Working Conditions & Physical Requirements

• The role is primarily office-based.
• The position requires sitting for long periods, frequent phone communication, and data entry.

Why Join Us?
If you're passionate about customer service, enjoy problem-solving, and want to be part of a supportive team, this is the perfect opportunity for you! We provide the tools, resources, and support you need to grow in your career and make a real impact in our company.

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