Customer Service Representative - Entry Level Job at New Catalyst, Louisville, KY

b3NYSVBDZHU1SVV6aXlTbTFIR25nNXhWREE9PQ==
  • New Catalyst
  • Louisville, KY

Job Description

We are currently hiring motivated Entry Level Promotional Customer Service Representatives to support our customer service and sales teams. This is a fantastic opportunity for individuals ready to learn, grow, and advance into leadership roles.

At our organization, we believe in fostering growth by working together to develop purpose-driven leaders. As a valued team member, you will receive hands-on training, ongoing support, and a clear path to management for high performers. You’ll play a key role in driving customer loyalty by applying best practices and helping our teams excel.

Key Responsibilities

  • Support customer service and sales teams in achieving daily and long-term performance goals

  • Assist in developing and maintaining procedures that enhance the overall customer experience

  • Help train new and less experienced team members to build a strong, effective team

  • Monitor and evaluate team performance to ensure quality and timely service delivery

  • Investigate and resolve escalated customer inquiries professionally and empathetically

  • Uphold company standards and maintain a strong focus on customer satisfaction

Qualifications

  • Required: Associate’s Degree (Bachelor’s preferred but not required)

  • No prior experience necessary — comprehensive training provided

  • Strong ambition to grow into leadership and management roles

Key Skills and Traits

  • Excellent verbal communication and interpersonal skills

  • Ability to multitask and remain calm in high-pressure situations

  • Strong conflict resolution and active listening abilities

  • Effective problem-solving and time management skills

  • Positive, team-oriented mindset with a willingness to adapt

  • Professional and empathetic approach toward customer concerns

Why Join Us?

  • Immediate hiring and fast onboarding process

  • Hands-on training with leadership development opportunities

  • Supportive and collaborative work environment

  • Meaningful work that impacts customers and communities

  • Clear advancement pathway into management roles and beyond

Job Tags

Full time, Currently hiring,

Similar Jobs

HCA Healthcare

Medical Laboratory Scientist or Technician Job at HCA Healthcare

 ...Introduction Do you have the career opportunities as a(an) Medical Laboratory Scientist or Technician you want with your current employer? We have an exciting opportunity for you to join HCA HealthONE Aurora which is part of the nation's leading provider of healthcare... 

KIPP Texas Public Schools

Custodian Job at KIPP Texas Public Schools

 ...KIPP Texas Public Schools is a network of 54 public charter, open-enrollment, pre-k-12 schools educating nearly 32,000 students across...  ...students and alumni. Job Description The Opportunity The Custodian is responsible for performing housekeeping, general cleaning,... 

Yellowstone Local

Gutter Installer Job at Yellowstone Local

 ...to represent All American Renovations, an industry leader in home renovation and exterior services. If you know how to install gutters and downspouts and want steady work with a company that values your skills, this is the place for you. What's in it for You?... 

Domino's Franchise

Delivery Driver - 1403 57th Ave W Job at Domino's Franchise

 ...you like money in your pocket? Domino's Pizza drivers are paid cash nightly, which includes: tips and mileage reimbursement! Our Driver...  ...'s Pizza!Job Benefits Flexible Schedules Cash Paid Daily (mileage + tips)Paid Training Advancement Opportunities... 

CV Organization

Looking for a remote full time career - financial services Job at CV Organization

 ...Are you looking for a truly remote career? We allow you to work from home as you grow your career in financial services. Job description...  ...today with updated contact information to be contacted. Immediate Hire available. We have been in business for over 65 years. We...