Customer Onboarding Specialist - Bilingual (English/Spanish) Job at Teamtailor, Chicago, IL

cGNERU5TZHU1WVF5alNTZzBuYWhpcE5iRHc9PQ==
  • Teamtailor
  • Chicago, IL

Job Description

Let's build the future together!

Teamtailor is an Employer Branding and an ATS SaaS platform used by over 12,000 companies and 200,000 active users in 90 countries around the world 🌏.

Working at Teamtailor means working at a young, international, and fast-paced tech company that offers an ideal workplace for those who want to have a tangible impact on the growth of an organization and are craving responsibilities. It also means having lots of fun 🥳

Building a diverse team with various backgrounds and expertise has been at the core of Teamtailor since its very beginning and is indeed part of its strength today! There are no typical profiles; every team member shares our vision and wants to be part of its success. 

Customer Onboarding Specialist 🧑‍🎓

That is why we are expanding our Customer Success department and looking for new Customer Onboarding Specialists to support our growing user base across North America and South America. You will focus on the English and Spanish speaking markets, helping customers get the very best start with our platform. Our mission is to deliver an outstanding onboarding experience that leaves every user feeling confident and supported. We are looking for people who are passionate about guiding customers and creating a truly world class experience 


You will both onboard customers through weekly  Webinar series , 1:1 meetings , and Email campaigns , but also take meetings with customers adopting and using the tool during & after onboarding. 

Within the Customer Success department, you will be working with Customer Success Managers, Product Specialists, Onboarding Specialists, Digital Success Managers, and Promote Specialists, who are located all around the world. 

Your key responsibilities will be to: 

  • Onboard new customers effectively.
  • Host weekly onboarding webinars.
  • Offer personalized one-on-one enterprise onboarding.
  • Make sure customers use the product well during onboarding.
  • Meet one-on-one with customers throughout their journey with us.
  • Create onboarding materials.
  • Gather and analyze customer feedback.
  • Collaborative to improve our customer onboarding process.

As an Onboarding Specialist at Teamtailor, you will be offered:

  • Development opportunities 🏃🏻‍♂️
  • The opportunity to work with the Market's best product ✨
  • Be part of a great team 💕

Is this you?

  • Experience in onboarding and technical customer support in the SaaS industry
  • Experience in the HR industry 
  • A hobby "tech-savvy" person
  • Fluent in Spanish & English - and other languages is a plus
  • A ping pong professional 🏓... we're kidding! But we do like to play.

We value your personality and believe you're passionate about your work, ambitious, and work hard to reach your goals! 

Interested? 😃 

Job Tags

Similar Jobs

Bond Freight Inc

CDL A Driver/Owner Operator - OTR Job at Bond Freight Inc

 ...fast, affordable repairs and get back on the road with minimal downtime. You Are the Perfect Fit If You: Have a valid Class A CDL and 2+ years of OTR experience. Own your truck (2013 or newer). Have a safe driving record and a professional attitude.... 

Celerity Staffing Solutions

Call Center Representative Job at Celerity Staffing Solutions

 ...offices, and plan members AND give you the ability to work from home! *Some states may not be eligible for this...  ...including PTO and weekly pay! About us: Celerity Staffing is a 100% locally owned staffing agency with seven locations throughout Wisconsin. Our... 

Camp Modin

Waterski/Wakeboard Instructor Job at Camp Modin

 ...including sailboats, canoes, kayaks, stand up paddleboards, pedal boats, and four tournament Malibu waterski boats), a state-of-the-art fitness facility, a gymnastics gym, a dance studio, three soccer fields, a new baseball facility, brand new tennis and pickleball courts,... 

Carnegie Mellon University

Teaching Professor of Movement (full-time, teaching track, assistant or associate rank) Job at Carnegie Mellon University

 ...Fine Arts at Carnegie Mellon University** invites applicants for a full-time **Teaching Track Faculty position in Movement** at the...  ...champion interdisciplinary collaborations, and explore new forms of creative expression. The school's conservatory program within the... 

Pearle Vision

Optician Job at Pearle Vision

GENERAL FUNCTION:Pearle Vision in Gurnee and Buffalo Grove IL is hiring an Optician to join our team of professionals. The basic function of the Optician is to attract and retain patients by delivering an exceptional patient experience, foster patient retention, and...