Position Summary:
Granger National Bank is seeking a highly capable Client Services Representative to be responsible for answering customer inquiries, resolving customer banking issues, and directing customers to the appropriate bank personnel for specific bank products and services. Our ideal candidate has a strong commitment to customer satisfaction and an ability to make quick and accurate decisions.
Essential Duties and Responsibilities:
To perform this job successfully, an individual must be able to perform the following satisfactorily; other duties may be assigned.
Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Competencies:
To perform the job successfully, an individual should demonstrate the following:
Customer Service - Displays courtesy and sensitivity. Manages difficult or emotional customer situations. Meets commitments. Responds promptly to customer needs. Solicits customer feedback to improve service.
Problem Solving - Develops alternative solutions. Gathers and analyzes information skillfully. Identifies problems in a timely manner. Resolves problems in early stages. Works well in group problem solving situations.
Teamwork - Balances team and individual responsibilities. Contributes to building a positive team spirit. Exhibits objectivity and openness to others' views. Gives and welcomes feedback. Puts success of team above own interests.
Computer Skills: To perform this job successfully, an individual should have a strong knowledge of MS Office Suite. Also, must have the ability to adapt and learn various new banking/financial software.
Adaptability - Demonstrates persistence and overcomes obstacles. Measures self against standard of excellence. Recognizes and acts on opportunities. Sets and achieves challenging goals. Takes calculated risks to accomplish goals.
Communications - Exhibits good listening and comprehension. Expresses ideas and thoughts in written form. Expresses ideas and thoughts verbally. Keeps others adequately informed. Selects and uses appropriate communication methods.
Continuous Learning - Assesses own strengths and weaknesses. Pursues training and development opportunities. Seeks feedback to improve performance. Shares expertise with others. Strives to continuously build knowledge and skills.
The above job description is not intended to be an all-inclusive list of duties and standards of the position. Incumbents may be asked to perform any other related duties, as assigned by their supervisor.
Additional Information:
Equal Opportunity Statement: We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
Application Instructions: Please submit your resume and a cover letter outlining your qualifications and experience to Lisao@grangernationalbank.com. account management, sales, and financial services. This position offers an exciting opportunity to work in a dynamic environment and interact with clients on a daily basis.
Duties
- Manage client accounts and build strong relationships
- Provide exceptional customer service and support
- Collaborate with internal teams to ensure client satisfaction
- Utilize project management skills to oversee client initiatives
- Analyze market trends and provide insights to clients
- Utilize Salesforce or similar CRM tools for client interactions
- Communicate effectively with clients to address their needs and inquiries
Experience
Required:
- Experience in account management or sales
- Familiarity with financial services industry
- Strong project management skills
- Proficiency in customer relationship management (CRM) systems
Nice-to-have:
- Experience in Software as a Service (SaaS) industry
- Ability to analyze market data effectively
This position offers a competitive salary and the opportunity for professional growth within the company. If you are a proactive individual with excellent communication skills and a passion for client services, we encourage you to apply.
Job Type: Full-time
Pay: $50,000.00 - $75,000.00 per year
Benefits:
Compensation Package:
Schedule:
Work Location: In person
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