Job Description

About the Role

You are responsible for the cash office & sales floor administration of your store. You provide training & support to the store team to ensure they are knowledgeable and competent in all store stock cash banking and admin procedures. Supporting the instore sales by encouraging efficiency through best practice and being responsible for all technical equipment. Together with the instore management team you support on the sales floor to ensure the best customer & colleague experience.

A Day in the Life

Working at H&M means no two days are ever the same but a typical day will include the following responsibilities*

Customer Sales & Profit

• Responsible for opening & closing procedures of all cash desks in preparation for each day
• Examine all cash differences and follow up with instore staff management and loss prevention
• Responsible for account reconciliation daily verification / correction of all monetary accounts
• Handle & ensure all money handling routines such as money transport and ordering change money
• Complete EOD (end of day) report
• Responsible for all security/related routines in line with H&M guidelines

Administration

• Responsible for the review carry out and the correction of the hour/ payroll calculations of the employees in the store
• Verify reduction and garment transfer routines to correct booking
• Verify and complete damages
• Order and ensure office and cash point supplies
• Ensure Cash Office space is well organized tidy and set up to best practices to ensure efficiency & good ways of working
• Ensure the stores compliance with all cash office routines for store audit
• Support employees concerning technical problems and follow up with IT/Business Tech
• Ensure correct key handling and documentation of it in line with the H&M guidelines & routines
• Work with Staff Planner in line with the H&M guidelines and routines

Team & Development

• Responsible for training & follow up with colleagues instore on check out & cash point procedures & store routines linked to the areas of responsibilities
• Communicate all relevant changes of cash office store routines & policies to store team
• Handle all internal and securityrelated information confidentially and in line with the H&M guidelines and routines
• Responsible for onboarding upskilling & developing your team
• Retain and share your knowledge and skills with your team
• Ensure all procedures routines and legal requirements in relation to the Cash Office are followed
• Participate in relevant available onboarding & introduction processes trainings and courses relevant for your role & future development

Retail Operations

• Supporting the store leadership team and store colleagues on the sales floor to deliver the best OMNI customer experience when necessary or required
• Follow up and ensure a clean and tidy sales floor and back of house including stockroom areas check out areas fitting rooms and garment recycling areas
• Ensure the full garment cycle from delivery to garment presentation and fitting room routines are according to our standards and routines set internally utilizing all tools and technology provided
• Representing yourself and the H&M brand positively during customer interactions.
• Ensure correct routines in fitting room and checkout including transaction returns and exchanges.

• Ensure all admin routines for both people and operations are handled in a correct way
• Upkeep & follow best practice for any instore OMNI Services & instore tech services/tools etc (Instore Care App Click & Collect Smart Store etc)

Support with opening and closing of the store

Qualifications :

Who  You Are

• To be a successful Cash Office Responsible youll be an organized efficient responsible decisionmaker and a flexible & reliable colleague
• You are motivated by setting processes and routines to ensure best practise is followed instore
• You are a strong leader who enjoys taking responsibility for instore routines
• You must be an effective communicator supportive capable of working in an administrative and processdriven capacity.
• Relevant experience working in a leadership or extra responsible position that you can apply to your role
• Experience collaborating closely with/within a team
• Experienced in/or ability with team coaching and development

Why  Youll Love Working at H&M

• We value diverse backgrounds including but not limited to race ethnicity gender age religion sexual orientation and disability
• We pride ourselves on being a valuesdriven organization guided by our 7 unique values that have been part of our success story for over 75 years
• Youll have access to our Colleague Resource Groups (CRGs) to find community and networking opportunities among colleagues
• We are an inclusive company where youre encouraged to be yourself at work
• You will have access to a large global talent community where career growth and aspirations have no limits
• We believe in supporting your overall wellbeing and offer comprehensive benefits inclusive of health insurance wellness and family support programs company match retirement plan paid leave programs and paid time off including a community day to serve your local community
• Youll be able to express your personal style with our employee discount at H&M & Other Stories and COS

Additional Information :

Job Status: Hourly NonExempt

Compensation : Hiring Range is $15.54$17.48 Hourly**

EEOC Code: SLS

*This job posting highlights the most critical responsibilities and requirements of the job. Its not allinclusive. There may be additional duties and responsibilities assigned for this job at the companys discretion.

**H&M in good faith believes that this posted range of compensation is the accurate range for this role at this location at the time of this posting. H&M may ultimately pay more or less than the posted range depending on candidate qualifications. This range may be modified in the future.

We are committed to providing reasonable accommodations for applicants with disabilities. If you require assistance or accommodation during the application or interview process please contact us at and use Ask a Question.

Benefits:

We offer all our employees at H&M Group attractive benefits with extensive development opportunities around the globe. All our employees receive a staff discount card usable on all our H&M Group brands in stores and online. Brands covered by the discount are H&M (Beauty and Move included) COS Weekday Monki H&M HOME & Other Stories ARKET Afound. In addition to our staff discount all our employees are included in our H&M Incentive Program HIP. You can read more about our H&M Incentive Program here.

In addition to our global benefits all our local markets offer different competitive perks and benefits. Please note that they may differ between employment type and countries.

We offer: 25% Staff Discount Medical Pharmacy Vision and Dental Coverage Employee Assistance Program Vacation Wellness Holiday and Parental Pay 401K Commuter Benefits Health and Dependent Care FSA. Plus additional Voluntary Benefits.

Inclusion & Diversity:

H&M is a part of H&M Group. At H&M Group were determined to create and maintain inclusive diverse and equitable workplaces throughout our organisation. Our teams should consist of a variety of people that share and combine their knowledge experience and ideas . Having a diverse workforce leads to a positive impact on how we address challenges on what we perceive possible and on how we choose to relate to our colleagues and customers all over the world. Hence all diversity dimensions are taken into consideration in our recruitment process.

We strive to have a fair and equal process and therefore kindly ask you not to attach a cover letter in your application as they often contain information that easily can trigger unintentional biases.

Company Description:

H&M is a fashion brand that offers the latest styles and inspiration from fashion pieces and unique designer collaborations to affordable wardrobe essentials. Our business idea is fashion & quality at the best price in a sustainable way.  Learn more about H&M here.

Remote Work :

No

Employment Type :

Fulltime

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