Job Description

Call Center Operator III 

JOB-10043609

Anticipated Start Date

Location

Houston, TX

Type of Employment

Contract Hire

Employer Info

Our client is an American natural gas and crude oil pipeline company with headquarters in Houston, Texas. It is one of the largest publicly traded partnerships and a leading provider of midstream energy services to producers and consumers of natural gas, natural gas liquids (NGLs), crude oil, refined products and petrochemicals.

Job Summary

The Call Center Operator III is responsible for delivering high-quality customer service and support to external customers. This includes handling phone interactions and emails efficiently and professionally. The role involves processing customer requests for truck hauls, ensuring accurate order entry, and coordinating with internal schedulers and dispatchers to meet customer requirements.

Job Description

• Provide excellent customer service through phone and email interactions.
• Accurately enter and process customer orders for truck hauls.
• Coordinate with internal teams, including schedulers and dispatchers, to ensure timely fulfillment of customer requests.
• Maintain detailed and accurate records of customer interactions and transactions.
• Troubleshoot and resolve customer inquiries or escalate issues as needed.
• Ensure compliance with company policies and procedures.
• Assist in other administrative duties as required.

Skills Required

• Minimum of 3 years of customer service experience, preferably in a call center or logistics environment.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook). Experience with order entry systems is a plus.
• Strong verbal and written communication skills with a customer-focused approach.
• Ability to troubleshoot and resolve customer issues effectively.
• Strong accuracy in data entry and record-keeping.
• Ability to handle multiple tasks and prioritize workload in a fast-paced environment.
• Strong collaboration skills to coordinate with internal teams.

Education/Training/Certifications

• High School degree or GED

“We are an equal opportunity employer and do not discriminate in hiring or employment on the basis of race, color, religion, national origin, citizenship, gender, marital status, sexual orientation, age, disability, veteran status, or any other characteristic protected by federal, state, or local law.”

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