Job Description

Date posted: 11.25.2024 Requisition Number: 2024-44163 Business unit: Community Solutions Location: Charlotte, North Carolina Areas of interest: Call Center, Outbound Telemarketing, Sales Position Type: Full Time STM200

Are you a driven, goal-oriented professional with a passion for sales? Telesales Representative at Spectrum may be right for you. You will have the opportunity to gain hourly base pay of $18.00 along with commissions and incentives for targeted hourly earnings of $31.23/hour or $65K annually. Our Top Telesales Representatives earn $100,000 annually or more, depending on performance and sales success.

Spectrum keeps nearly 32 million customers connected across our 41-state footprint by offering state-of-the-art products and services including Spectrum Internet, TV, mobile, and voice. As a Telesales Representative , you will focus on outbound telemarketing B2B sales, promoting Spectrum Business products and services (Internet, Voice, Video & Mobile) to new prospects and upselling existing customers. With uncapped earning potential and the ability to control your success, this role is perfect for someone who thrives in a fast-paced, rewarding environment.

BE PART OF THE CONNECTION

Connect to new and existing customers by offering best-in-class telecommunication services by turning cold calls into meaningful conversations that lead to sales.

WHAT OUR TELESALES REPRESENTATIVE ENJOY MOST

• Unlimited Earning Potential: Your success is directly tied to your effort. With uncapped commission, the sky’s the limit on your earnings.
• Making an Impact: Actively support initiatives that enhance the customer experience.
• Driving Sales Success: Consistently achieve and exceed monthly sales quotas by adding new lines of service by meeting established activity targets, including outbound calls, follow-ups, quotes sent, and sales conversions.
• Consulting and Advising: Being a product consultant by promoting and recommending the value of our products.
• Staying Ahead of the Curve: Inform prospects of pricing models and Spectrum Business’ competitive advantages

You'll spend your time in an office call center environment where employees may need to be seated for long periods of time. This could look like using a telephone headset and computer with multiple screens, with potential exposure to moderate noise levels.

WHAT YOU’LL BRING TO SPECTRUM

Required Qualifications

• Education: High School Diploma or equivalent further education in sales or business is a plus
• Experience: 3+ years customer service or 1+ sales/marketing field
• Technical skills: Effectively use CRM software and call center technology while utilizing job-specific software applications
• Skills: Strong communication skills; including negotiation and persuasion, with the ability to build rapport quickly
• Abilities: Listen, formulate needs-based sales strategies, goal-oriented with a track record of meeting or exceeding sales target
• Schedule: Monday-Friday

Preferred Qualifications

• 1+ years Experience in B2B Sales or in a similar role, preferably in the telecommunications or cable industry
• 1+ years of ICOMS and/or CSG work experience, or experience with similar billing software
• 2+ years of Customer Service and/or Telecommunication Sales Experience

SPECTRUM CONNECTS YOU TO MORE

• Job Perks: Access to free and discounted Spectrum services including TV, Voice, Internet and Spectrum Mobile™ services
• Dynamic Growth: The growth of our industry and evolving technology powers our employees’ careers as they move up or around the company. We offer continuous training and opportunities for career advancement
• Variety of Work: No two days, clients, or calls are ever the same, which keeps each day new and exciting.
• Total Rewards: See all the ways we invest in you — at work and in life

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STM200 2024-44163 2024

Here, employees don’t just have jobs, they build careers. That’s why we believe in offering a comprehensive pay and benefits package that rewards employees for their contributions to our success, supports all aspects of their well-being, and delivers real value at every stage of life.

A qualified applicant’s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.

Get to Know Us Charter Communications is known in the United States by our Spectrum brands, including: Spectrum Internet®, TV, Mobile and Voice, Spectrum Networks, Spectrum Enterprise and Spectrum Reach. When you join us, you’re joining a strong community of more than 100,000 individuals working together to serve nearly 32 million customers in 41 states and keep them connected to what matters most. Watch this video to learn more.

Who You Are Matters Here We’re committed to growing a workforce that reflects our communities, and providing equal opportunities for employment and advancement. EOE, including disability/vets. Learn about our inclusive culture.

Job Tags

Hourly pay, Full time, Work experience placement, Local area, Monday to Friday,

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